Privacy Policy

Privacy Policy

Electronic Commerce Transaction

Our sales and transaction prices are in United States Dollars (USD)

Country of Electronic Commerce Merchant Domicile

Grand Cayman, Cayman Islands

Delivery Policy

Within seven (7) days of the Transaction Date the Merchant agrees to ship and/or deliver the goods.

Delays may occur due to unexpected global events, however, you will be able to see where your order is via your tracking number, if you did not receive your order please contact us here info@vitalitycycles.com

Shipping Policy

Thank you for visiting and shopping at www.vitalitycycles.com Following are the terms and conditions that constitute our Shipping Policy.

US Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipment method Estimated delivery time Shipment cost
Standard Shipping 3-5 business days $10.00
Standard Shipping 3-5 business day $20.00
International Shipping 7-14 business days $50.00

*Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Vitality Cycles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Vitality Cycles is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We do ship outside the U.S. International shipping cost is $50.00 per order, please note we are not responsible for any customs and taxes applied to your order.

At this time we do not ship to the United Kingdom (please contact us for additional information) info@vitalitycycles.com

Returns Policy

Thanks for purchasing our products at www.vitalitycycles.com

In order to be eligible for a refund, please return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way, Contact our customer services department to get a free shipping label.

After we receive your returned item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If our products arrived damaged in any way, please contact us right away and we will be happy to send a free replacement.

If anything is unclear or you have more questions feel free to contact our customer support team at:

info@vitalitycycles.com
561-623-9755